Subscriber FAQ
Q: When can I expect my newspaper to be delivered?
A: Delivery times vary based on location. In Santa Fe, your newspaper is scheduled to arrive by 6 am. For areas outside of Santa Fe, deliveries are expected by 7 am.
Q: What can I do if my paper is wet or damaged?
A: If you find your newspaper wet, damaged, or incomplete, fill out this form, and we will promptly arrange for your carrier to deliver a replacement copy the following day.
Q: Where can I drop off a payment?
A: Payments can be dropped off at 1 New Mexican Plaza, Santa Fe, 87507. Our office is open Monday to Friday from 8 am to 5 pm. You can also save the trip and pay online through our EZ Pay system, found at this link.
Q: Do you offer a teacher/student discount?
A: Yes, we provide newspapers for the classroom through our NIE (Newspapers in Education) program. For more information and to inquire about discounts, please reach out to our customer service manager via email. We are committed to supporting education in New Mexico.
Q: How do I add digital access to my print subscription?
If you are already a 7-day subscriber or Weekend EZ-Pay subscriber:
To link your seven-day (or weekend EZ-Pay) print subscription to digital access, visit this link and click "Activate Online Access." Provide your 10-digit phone number without dashes, dots, or spaces when prompted. If you encounter any issues, please email us at circulation@sfnewmexican.com.
Q: How do I start a Print and Digital Subscription?
A: To subscribe to our Print and Digital services, follow these steps:
Click the “Subscribe” link near the login to visit our subscription center
Choose the subscription that suits you from the available options
Fill out your payment and delivery information.
Click “purchase”.
Please allow up to 48 hours for your print subscription to start; your online subscription begins immediately.
For any issues or questions, please email us at circulation@sfnewmexican.com.
Q: How do I sign up for a Digital subscription?
A: To sign up for a Digital Subscription, follow these steps:
Click the “Subscribe” link near the login to visit our subscription center
Choose the subscription that suits you from the available options. After selecting a digital subscription, you will be required to create an account before continuing.
Fill out your payment and delivery information.
Click “purchase”; your online subscription will begin immediately.
For any issues or questions, please email us at circulation@sfnewmexican.com.
Q: How do I give a gift subscription?
A: To gift a subscription, follow these steps:
Follow this link.
Fill out and submit the form.
If you have any questions or encounter problems, please email us at circulation@sfnewmexican.com.
Q: How do I schedule a vacation stop/start to my print subscription account?
A: To manage your vacation hold/start for your print subscription, follow these steps:
Follow this link.
Fill out and submit the form.
If you have any questions or encounter problems, please email us at circulation@sfnewmexican.com.
Q: How do I make an online payment for my home delivery subscription?
A: To make an online payment for your home delivery subscription, follow these steps:
Follow this link.
Fill out and submit the form. (Please have your account number handy)
If you have any questions or encounter problems, please email us at circulation@sfnewmexican.com.
Q: How do I update my credit card online?
Need to change your credit card payment on your account? This helpful video will guide you through the necessary steps. You can also email our customer service team at circulation@sfnewmexican.com for assistance.
Q: I am moving, how do I change my subscription address?
A: To change your subscription address due to a move, follow these steps:
Follow this link.
Fill out and submit the form.
If you have any questions or encounter problems, please email us at circulation@sfnewmexican.com. We're here to assist you during your move.
Q: How can I let you know that I have experienced a problem with my home delivery service?
A: To report a problem with your home delivery service, follow these steps:
Follow this link.
Fill out and submit the form.
If you have any questions or encounter problems, please email us at circulation@sfnewmexican.com.
Q: What is the cancellation and refund policy?
You may cancel your subscription to The New Mexican at any time. To initiate a cancellation, please contact our customer service department at (505) 986-3010 or email circulation@sfnewmexican.com.
Upon cancellation, your service will continue throughout the remainder of the current monthly billing cycle and will not be automatically renewed for the following month. It's important to note that partial-month or pro-rated refunds are not available.
We strive to provide a seamless experience for our subscribers. If you have any questions or need further assistance, feel free to reach out to our customer service team.
By signing up for a monthly subscription, you consent to recurring payments until cancellation. Alternate payment arrangements are available—contact us via email at circulation@sfnewmexican.com to discuss other payment options
